Skip to content

Refund and Returns Policy

Machine Technical Assistance & Warranty

If your Nespresso machine is experiencing any technical issues, please contact us on our toll-free number +356 8007 4448. One of our Machine Specialists will assist you with troubleshooting and provide the necessary technical support and guidance.

Technical assistance is also available at our Nespresso Mrieħel Boutique.

Warranty

Nespresso machines are covered by a 2-year warranty, commencing from the original date of purchase. To benefit from the complimentary repair service under warranty, customers are required to present the original proof of purchase to verify the purchase date.

During the warranty period, Nespresso will, at its discretion, repair or replace any product found to be defective at no charge to the owner. Any replacement product or repaired component will remain covered for the remainder of the original warranty period or for six months from the date of repair or replacement, whichever is longer.

The warranty does not cover defects or damage resulting from:

  • Accidents, negligence or misuse;
  • Failure to follow the product instructions;
  • Calcium or limescale deposits;
  • Improper or insufficient maintenance;
  • Normal wear and tear;
  • Commercial use;
  • Use with an electrical current or voltage different from that specified on the product, including use on boats, campers or in countries with incompatible electrical networks;
  • Unauthorised alterations or modifications;
  • Fire, lightning, flooding or other external causes;
  • The use of compatible or third-party capsules not manufactured by Nespresso.

Any defect resulting from the use of capsules not manufactured by Nespresso will not be covered under warranty.

This warranty applies only to Nespresso machines purchased from Nespresso Malta and is valid within Malta.

Please note that Nespresso machines found to contain non-coffee substances or products other than Nespresso coffee may not be eligible for repair or replacement, and the warranty may be considered void.

Exchange Policy

For hygiene and food-safety reasons, Nespresso Malta cannot accept exchanges of opened coffee sleeves or machines that have been used after purchase.